大象AI搜索 - 外呼调优

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语音活动检测 (VAD)

控制何时判定用户"开始说话"和"已经说完"

⚡

打断机制 (Barge-in)

AI说话时用户插话的检测与处理策略

🎤

语音识别 (ASR)

腾讯云实时语音识别的端点检测与轮询参数

🧠

大模型 (LLM)

豆包大模型的温度、最大Token、超时等

🔊

语音合成 (TTS)

腾讯云语音合成音色、语速、音量等

⚙

策略参数 (Strategy)

对话轮次限制、静默话术触发、超时等全局策略

📋

场景管理

切换、创建、保存外呼场景配置

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🗣

SOP 话术流程

各通话阶段的标准话术节点

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⚠

全局铁律

AI必须严格遵守的对话规则

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💬

FAQ 应答

常见问题的标准应答话术

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🤫

沉默渐进取话术

不同静默时长触发的提示话术

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// ========== 话术配置 v2.0 ========== let promptData = null; let currentFaqScene = 'general'; const SOP_PHASES = ['greeting','probing','objection','invite','closing']; const SOP_LABELS = {greeting:'开场破冰',probing:'探需提问',objection:'异议处理',invite:'邀约转化',closing:'收尾'}; async function loadPrompts() { try { const resp = await fetch('/api/prompt'); const result = await resp.json(); if (result.code === 0) { promptData = result.data; populatePromptForm(promptData); } } catch(e) { console.error('Failed to load prompts:', e); } } function populatePromptForm(d) { // Identity const id = d.identity || {}; setVal('p_name', id.name || ''); setVal('p_firm', id.firm || ''); setVal('p_role', id.role || ''); setVal('p_style_desc', id.style_desc || ''); // Speaking Style const ss = d.speaking_style || {}; setVal('p_style_core', ss.core || ''); setVal('p_style_dos', Array.isArray(ss.dos) ? ss.dos.join('\n') : ''); setVal('p_style_donts', Array.isArray(ss.donts) ? ss.donts.join('\n') : ''); setVal('p_max_len', ss.max_reply_length || ''); // Iron rules setVal('p_iron_rules', Array.isArray(d.iron_rules) ? d.iron_rules.join('\n') : ''); // Hangup rules const hr = d.hangup_rules || {}; setVal('p_can_hangup', Array.isArray(hr.can_hangup) ? hr.can_hangup.join('\n') : ''); setVal('p_never_hangup', Array.isArray(hr.never_hangup_on) ? hr.never_hangup_on.join('\n') : ''); // Context setVal('p_context', d.context_info || ''); // SOP phases renderSopPhases(d.sop_phases || {}); // FAQ const faq = d.faq || {}; setVal('p_faq', faq[currentFaqScene] || faq['general'] || ''); // Opening & no voice setVal('p_opening', d.opening_template || ''); const nvt = d.no_voice_tips || []; setVal('p_no_voice', Array.isArray(nvt) ? nvt.join(',') : ''); // Barge in setVal('p_barge_in', d.barge_in_strategy || ''); } function renderSopPhases(sop) { const container = document.getElementById('sop-phases-container'); let html = ''; for (const phase of SOP_PHASES) { const data = sop[phase] || {}; const label = SOP_LABELS[phase] || phase; const inst = data.instruction || ''; const extraKeys = Object.keys(data).filter(k => k !== 'label' && k !== 'instruction'); let extraHtml = ''; for (const k of extraKeys) { const v = data[k]; const displayV = typeof v === 'object' ? JSON.stringify(v).slice(0,120) : String(v); extraHtml += '

' + k + ': ' + escapeHtml(displayV) + '

'; } html += '

' + '

' + '' + label + '' + '(' + phase + ')' + '

' + '' + extraHtml + '

'; } container.innerHTML = html; } function collectFormData() { return { identity: { name: getVal('p_name'), firm: getVal('p_firm'), role: getVal('p_role'), style_desc: getVal('p_style_desc') }, speaking_style: { core: getVal('p_style_core'), dos: splitLines(getVal('p_style_dos')), donts: splitLines(getVal('p_style_donts')), max_reply_length: getVal('p_max_len') }, iron_rules: splitLines(getVal('p_iron_rules')), hangup_rules: { can_hangup: splitLines(getVal('p_can_hangup')), never_hangup_on: splitLines(getVal('p_never_hangup')) }, context_info: getVal('p_context'), sop_phases: collectSopPhases(), faq: { ...((promptData||{}).faq||{}), [currentFaqScene]: getVal('p_faq') }, opening_template: getVal('p_opening'), no_voice_tips: getVal('p_no_voice').split(',').map(s=>s.trim()).filter(Boolean), barge_in_strategy: getVal('p_barge_in') }; } function collectSopPhases() { const result = {}; for (const phase of SOP_PHASES) { const ta = document.querySelector('[data-sop-phase="'+phase+'"]'); const oldData = (promptData||{}).sop_phases || {}; const existing = oldData[phase] || {}; result[phase] = { label: existing.label || SOP_LABELS[phase], instruction: ta ? ta.value : '' }; // Preserve extra fields like industry_icebreakers for (const k of Object.keys(existing)) { if (k !== 'label' && k !== 'instruction') result[phase][k] = existing[k]; } } return result; } async function savePrompts() { const data = collectFormData(); try { const resp = await fetch('/api/prompt', { method: 'PUT', headers: {'Content-Type':'application/json'}, body: JSON.stringify(data) }); const result = await resp.json(); alert(result.msg || (result.code===0?'保存成功！':'保存失败')); if (result.code === 0) promptData = data; } catch(e) { alert('保存失败: '+e.message); } } async function resetPrompts() { if (!confirm('确定重置为默认话术吗？当前修改将丢失。')) return; try { const resp = await fetch('/api/prompt/reset', {method:'POST'}); const result = await resp.json(); alert(result.msg); if (result.code === 0) await loadPrompts(); } catch(e) { alert('重置失败: '+e.message); } } async function previewPrompt() { try { const resp = await fetch('/api/prompt/preview', { method:'POST', headers:{'Content-Type':'application/json'}, body: JSON.stringify({sop_phase:'greeting', scene_type:'general'}) }); const r = await resp.json(); if (r.code === 0) { const area = document.getElementById('prompt-preview-area'); document.getElementById('prompt-preview-text').textContent = r.data.system_prompt; document.getElementById('preview-phase').textContent = r.data.sop_phase; document.getElementById('preview-len').textContent = r.data.char_count; area.style.display = 'block'; } } catch(e) { alert('预览失败: '+e.message); } } function loadFaqScene(scene) { currentFaqScene = scene; if (!promptData) return; const faq = promptData.faq || {}; document.getElementById('p_faq').value = faq[scene] || ''; } // Helpers function setVal(id, val) { const el=document.getElementById(id); if(el) el.value=val; } function getVal(id) { const el=document.getElementById(id); return el?el.value:''; } function splitLines(t) { return t.split('\n').map(s=>s.trim()).filter(Boolean); } function escapeHtml(s) { return s.replace(/&/g,'&').replace(//g,'>'); } // Auto-load when switching to prompt tab const origSwitchTab = window.switchTab; window.switchTab = function(tabName) { origSwitchTab(tabName); if (tabName === 'prompt' && !promptData) loadPrompts(); };